Care Enroll helps healthcare providers and health plans achieve their mission and widen public access to healthcare by serving both our clients and our clients’ members, identifying client needs, and customizing solutions that extend beyond the traditional client relationship.

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Helping patients become covered patients.
Quality healthcare begins with enrollment in the right health plan for every member. That’s where we help.

EnrollPlus guides patients through the sometimes complex health plan enrollment process and takes a comprehensive, personalized approach that removes potential guesswork and confusion. Our attentive, experienced specialists, located at client facilities and at our Call Centers, work one-on-one with patients to uncover the plan that’s best for them—whether it be through a federal or state government program, a marketplace insurance plan or another healthcare benefit solution.

Going beyond information-gathering, we become patient advocates by answering questions, exploring options, providing follow-up support and maintaining contact with members to ensure that annual renewals are filed.
How we benefit healthcare providers:
  • Through our consultative approach, patient needs are uncovered and addressed quickly and efficiently, improving your satisfaction ratings and increasing patient loyalty.
  • Our services are integrated seamlessly into our clients’ workflows, allowing your staff to attend to other important tasks.
  • Because access to healthcare is widened, demand for your services is increased.
  • By assisting uninsured patients to find coverage, your cash flow is improved, write-offs are minimized and community health needs are better addressed.

“The job you do is amazing. When one finds themselves uninsured, which is the last situation we thought we’d find ourselves in, the added financial stress on top of your illness is detrimental to the healing process. We really appreciated your pleasant demeanor and knowledge.”

Beneficiary of EnrollPlus services

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Helping to ensure that members remain members.
We understand that maintaining healthcare coverage is just as important as obtaining that coverage.

ServicePlus works for both our clients and their members by 1) overseeing the entire payment process for our clients, from invoicing to processing payments and all things in between, and 2) assisting our clients’ members to ensure that they understand and honor the financial commitment of their plan. Through our services, members can focus on their health—not on their health plan.

How we help plans save time, money and resources while maximizing member satisfaction and loyalty:
  • Customized solutions for invoicing, payment and follow-up are tailored to the specific needs of the health plan.
  • We treat your members as if they were our members. Courteous, helpful and timely follow-up from our Call Center representatives increases member satisfaction and retention.
  • Our team are subject-matter experts for the programs and plans we support.
  • Prompt attention to time-sensitive projects, special reports and audits keep your processes running smoothly.

“The lady I just spoke to did an absolutely wonderful job. In less than five minutes she gave me my ID number, she helped me make my payment and she gave me my confirmation code. She did everything.”

User of ServicePlus

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EnrollPlus in action.

Situation: Increasing uninsured population

A regional hospital system needed to address the trend of substantial increases in its uninsured population. Similar to many healthcare systems across the country, the hospital’s population was converting to increasingly higher deductibles—or losing coverage altogether—while simultaneously confronting demands to increase the levels of charitable care.

Solution: New enrollment program and approach

It was important to craft a solution that: 1) provided a strong return on investment (ROI), 2) was patient-friendly, and 3) reinforced the patient/provider bond. Typically, enrollment companies take a narrow view of their role and the programs they support; often relying solely on programs with retro-active reimbursement. Our belief, and that of our client, was that if the patients’ concerns were put first, and if they were enrolled in the most suitable and productive program for their given situation, enrollees would remain loyal, satisfied patients of the facility that assisted them. Consequently, we began enrolling patients in the Healthy Indiana Plan and other programs without retro-active reimbursement, but with the best possible future benefits for the patient.

Results: Higher reimbursement and retention

We tracked the results for the subsequent 12-month benefit period in each instance of an application being submitted. More than 90% of the patients submitting an application were approved, and the expansion of the enrollment program had an 862% ROI. Patients consistently reported seeing value in the assistance, and 62% of approved patients had future encounters and retained the services of the health system over other local providers.

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ServicePlus in action.

“After working to comply with the Healthy Indiana Plan requirements for three years with two different vendors, we partnered with Vision (doing business as CareEnroll) in 2010. Within a few months, we went live with a customized billing and collections process that converted data from our previous vendor for a seamless transition around payment and invoicing. The fact that we could repurpose that information and avoid starting from scratch was significant, both in time and resources. The problem-solving and ‘never give up’ approach by the team was—and continues to be—an invaluable contributor to MDwise’s success.”

– Brian Arrowood, CIO, MDwise

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Users of EnrollPlus speak…

 “Kelly, we all just want you to know we are very grateful for you and all the help you gave us.”

“Thanks for all of your help today, you were extremely helpful. Tell your boss that he has my permission to give you a raise.”

“Thank you so much for your compassion and just being human. Our family appreciated your help during this difficult time.”

ServicePlus

Users of ServicePlus speak…

“It’s a pleasure working with Martha on your team, she was very helpful educating me on procedures since I’m new to this.”

“I always get friendly people when I call your office. I really appreciate the great service I get. Sheri deserves a raise.”

“I just wanted you to know that I have gotten so much done with Candace today. I really appreciate the way she updated me on how things were going and helping me get my wife’s and my issues taken care of.”

About Us

Phil Woods – Founder and Chief Executive Officer (CEO)

Phil founded CareEnroll with a clear mission: Maximizing access to healthcare by identifying client needs and creating solutions that extend beyond the traditional client relationship.

“Because our clients’ members and patients are our customers, too, we must think and act beyond contractual obligations in order to deliver the best possible results for all of them. We’re not simply providing a service; we’re creating customized solutions that best serve our client’s needs and, ultimately, their members’ and patients’ needs.”

CareEnroll’s evolution is the result of Phil’s diverse background in sales and marketing, operations management and information technology management. While serving as the first director of IT for the McKee Group/Argent Healthcare Financial Services, Phil was responsible for many of the technologies and innovations that brought efficiency and control to the Self Pay and Eligibility Assistance programs. As founder and COO of Vision Self Pay Revenue Recovery, Phil was the major force behind the implementation of new products and technologies that created positive impact on the effectiveness and efficiency of the staff and overall operation, while achieving a high level of client and patient satisfaction.

Phil’s unique expertise and insight inform his forward-thinking approach to his work and to the company’s mission of elevating itself beyond vendor services. Phil leads his team to become trusted advisors to clients by delivering comprehensive financial, technical, and operational results customized to their needs.

Phil holds a BA in Economics from Wabash College.

James Struck – Chief Operating Officer (COO) and Chief Performance Officer (CPO)

As COO and CPO, Jim is responsible for CareEnroll operations, compliance, leadership development, training, culture and performance management.

Jim’s collaborative approach enables him to be a catalyst for change and greater innovation in services.

“I believe our very best work is intentional—knowing why we are here and what our best contributions can be every day. Our clients, members and patients experience great outcomes as a result.”

Jim’s 25-year career includes servicing healthcare call centers as a CEO/COO and founding Leadership Vision LLC, a successful leadership development consulting firm. He has an extensive background in leadership development/coaching and in the management of the member/patient financial relationship. Jim has also served as an officer of top healthcare financial management industry associations.

Jim holds a BA from Hanover College and MA from Ball State.

Dan Fairley – Executive Vice President of Business Development

In his role as Director of Business Development, Dan is responsible for market knowledge and product development, business strategy, marketing/sales and client relationships.

Dan combines his diverse background in a way which is impactful and evolutionary to both his role at CareEnroll and to the mission of the company.

“A real key to our ability to understand and solve for our clients is making sure we spend time together early on to leverage our knowledge for the greater good.”

Dan has had a 35-year career in the healthcare industry, serving in executive positions for the health system/hospital and healthcare consulting fields. He also worked as an officer for Novation and Service Master.

Dan holds a BS from Indiana University’s Kelly School of Business and a JD from Indiana University School of Law.

John Backhouse – Chief Information Officer (CIO

John is a visionary leader in Healthcare Enterprise transformations, with a 20-year history of driving healthcare organizations to identify information and analytical challenges, which he translates into innovative solutions. John’s deep understanding of healthcare and its incredibly complex demands has led to highly successful patient-engagement initiatives, and his broad, deep operational and systems experience offers clients a unique comprehensive and visionary understanding of how the multiple players and stakeholders in the healthcare industry operate, interoperate, collaborate, and find success.

John is a professional and focused innovator, with a tenacious character, who enjoys delivering an exceptional level of output in any situation. An in-depth experience and proven record in strategic and operational direction in the design, development, installation and support of information systems and technology to ensure continued growth. Accountable for managing complex projects and of having overall responsibility for the direction and management of IT business and clinical functions, with responsibility for the effective and efficient utilization of resources. Exceptional relationship skills, and an open and proactive communication style, that is clear, direct and inspirational. A flair for organizing change, with the ability to work under pressure within a fixed budget.

 

John has also served as a senior Paramedic Practitioner and specialized in Hazmed (Hazardous Medical Management) and Urban Search & Rescue and MIMMS (Major Incident Management) for the NHS in England.

Jerry Scott  – Vice President of Operations

As Vice President of Operations, Jerry provides the leadership, management and vision to ensure that we keep our promise to clients and deliver our value proposition fully and with excellence. Creating and sustaining an operations talent engine where leaders emerge and team members thrive in support of a high-performance culture, he works to build a culture of continuous improvement and execution.

“Our highly-engaged team culture promotes high levels of discretionary effort in support of our growth and mission. It’s the secret sauce in everything we do to win for our clients and for each other.” 

Jerry’s 25-year career includes a strong background in operations, leadership development, and process improvement as Senior Vice President of Human Resources and Chief Operating Officer (COO).

Jerry holds a BA from the University of Tennessee in Economics and certifications as a Senior Professional in Human Resources (SPHR) and Associate in Risk Management (ARM).

Paul Sharkey – Director of Human Resources

As Director of Human Resources, Paul implements employee- and staff-based policies and procedures, including innovative strategies to increase employee engagement and workforce development.

“Our employees embody the leadership values of the company – accountability, excellence, stewardship – and we continually seek and apply methods by which these values can grow, both within individuals and as a larger team. That, along with bringing out the great energies and talents of our team, is how we best serve our clients … and those they serve.”

With almost 30 years of Human Resource management experience with companies large and small, Paul has built and developed HR departments where none have existed. He has extensive experience and interest in organizational development, training process implementation, and culture definition and improvement.

Jerry holds a BA from the University of Tennessee in Economics and certifications as a Senior Professional in Human Resources (SPHR) and Associate in Risk Management (ARM).

Bobbi Archie – Manager, EnrollPlus

Bobbi manages EnrollPlus operations with an emphasis on outstanding service delivery and cultivation of strong client relations.

Bobbi leads her team to be advocates for their clients’ members by uncovering and addressing needs and providing tailored solutions for them.

“I am very passionate about what I do because the CareEnroll team helps save lives by empowering our clients’ members with healthcare. Every day we make a difference to someone who needs our service. Every day we care.”

Bobbi holds a BA in Organizational Leadership from Indiana State University.

Roxanne Elkins – Client Services Manager

In addition to tracking a wealth of client services, Roxanne acts as a liaison between CareEnroll’s team and clients and also manages project implementation.

As Vision’s (doing business as CareEnroll) first employee, Roxanne approaches her work with great passion. She believes that meeting and improving client needs and expectations are just the beginning.

“We don’t just respond to a client’s need; we follow through with the client and see things to completion. A significant part of my work Is helping our clients be successful in theirs.”

Roxanne has an Associate degree in Business Management from Purdue University.

Dina Litke – Government Assistance Program Supervisor – Northern Region

In her role, Dina mentors, trains, and oversees the Call Center counselors whom assist hospital patients.  Dina’s professional experience in healthcare over the past 15 years includes compliance regulation, operations improvement, and managing a team of dedicated Customer Service Representatives.   As a licensed Indiana Navigator, Dina embraces the core values of integrity and compassion when helping patients find solutions to their insurance struggles.

“Helping a person will not necessarily change the world, but it will help the world for that person.”

Lauren Sharabi – Government Assistance Program Supervisor – Southern Region

In her role, Lauren trains, directs, and supports remote staff and develops and manages client relations.  Lauren has extensive experience in international business relations after having living abroad for many years, which gives her a unique understanding of various business environments.  She embodies the core values of compassion and sincerity for all those she comes in contact with.  Lauren holds an MBA from the University of Indianapolis.

“In helping others, we shall help ourselves, for whatever good we give out completes the circle and comes back to us.” – Flora Edwards

 

Our Offices

1900 W. Severs Road
La Porte, IN 46350

9775 Crosspoint Boulevard
Suite 120
Indianapolis, IN 46225

Contact Us
To learn more about EnrollPlus and ServicePlus, please submit your inquiry using the contact form below.

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Dan Fairley – Director of Business Development

(219) 224-3589
dan.fairley@careenroll.com