EnrollPlus guides patients through the sometimes complex health plan enrollment process and takes a comprehensive, personalized approach that removes potential guesswork and confusion. Our attentive, experienced specialists, located at client facilities and at our Call Centers, work one-on-one with patients to uncover the plan that’s best for them—whether it be through a federal or state government program, a marketplace insurance plan or another healthcare benefit solution.
- Through our consultative approach, patient needs are uncovered and addressed quickly and efficiently, improving your satisfaction ratings and increasing patient loyalty.
- Our services are integrated seamlessly into our clients’ workflows, allowing your staff to attend to other important tasks.
- Because access to healthcare is widened, demand for your services is increased.
- By assisting uninsured patients to find coverage, your cash flow is improved, write-offs are minimized and community health needs are better addressed.
“The job you do is amazing. When one finds themselves uninsured, which is the last situation we thought we’d find ourselves in, the added financial stress on top of your illness is detrimental to the healing process. We really appreciated your pleasant demeanor and knowledge.”
ServicePlus works for both our clients and their members by 1) overseeing the entire payment process for our clients, from invoicing to processing payments and all things in between, and 2) assisting our clients’ members to ensure that they understand and honor the financial commitment of their plan. Through our services, members can focus on their health—not on their health plan.
- Customized solutions for invoicing, payment and follow-up are tailored to the specific needs of the health plan.
- We treat your members as if they were our members. Courteous, helpful and timely follow-up from our Call Center representatives increases member satisfaction and retention.
- Our team are subject-matter experts for the programs and plans we support.
- Prompt attention to time-sensitive projects, special reports and audits keep your processes running smoothly.
“The lady I just spoke to did an absolutely wonderful job. In less than five minutes she gave me my ID number, she helped me make my payment and she gave me my confirmation code. She did everything.”
Users of EnrollPlus speak…
“Kelly, we all just want you to know we are very grateful for you and all the help you gave us.”
“Thanks for all of your help today, you were extremely helpful. Tell your boss that he has my permission to give you a raise.”
“Thank you so much for your compassion and just being human. Our family appreciated your help during this difficult time.”
Users of ServicePlus speak…
“It’s a pleasure working with Martha on your team, she was very helpful educating me on procedures since I’m new to this.”
“I always get friendly people when I call your office. I really appreciate the great service I get. Sheri deserves a raise.”
“I just wanted you to know that I have gotten so much done with Candace today. I really appreciate the way she updated me on how things were going and helping me get my wife’s and my issues taken care of.”
Phil Woods – Founder and Chief Executive Officer (CEO)
Phil founded CareEnroll with a clear mission: Maximizing access to healthcare by identifying client needs and creating solutions that extend beyond the traditional client relationship.
CareEnroll’s evolution is the result of Phil’s diverse background in sales and marketing, operations management and information technology management. While serving as the first director of IT for the McKee Group/Argent Healthcare Financial Services, Phil was responsible for many of the technologies and innovations that brought efficiency and control to the Self Pay and Eligibility Assistance programs. As founder and COO of Vision Self Pay Revenue Recovery, Phil was the major force behind the implementation of new products and technologies that created positive impact on the effectiveness and efficiency of the staff and overall operation, while achieving a high level of client and patient satisfaction.
Phil’s unique expertise and insight inform his forward-thinking approach to his work and to the company’s mission of elevating itself beyond vendor services. Phil leads his team to become trusted advisors to clients by delivering comprehensive financial, technical, and operational results customized to their needs.
Phil holds a BA in Economics from Wabash College.
Dan Fairley – Executive Vice President of Business Development
In his role as Director of Business Development, Dan is responsible for market knowledge and product development, business strategy, marketing/sales and client relationships.
Dan combines his diverse background in a way which is impactful and evolutionary to both his role at CareEnroll and to the mission of the company.
Dan has had a 35-year career in the healthcare industry, serving in executive positions for the health system/hospital and healthcare consulting fields. He also worked as an officer for Novation and Service Master.
Dan holds a BS from Indiana University’s Kelly School of Business and a JD from Indiana University School of Law.
Paul Sharkey – Director of Human Resources
As Director of Human Resources, Paul implements employee- and staff-based policies and procedures, including innovative strategies to increase employee engagement and workforce development.
“Our employees embody the leadership values of the company – accountability, excellence, stewardship – and we continually seek and apply methods by which these values can grow, both within individuals and as a larger team. That, along with bringing out the great energies and talents of our team, is how we best serve our clients … and those they serve.”
With almost 30 years of Human Resource management experience with companies large and small, Paul has built and developed HR departments where none have existed. He has extensive experience and interest in organizational development, training process implementation, and culture definition and improvement.
Bobbi Archie – Director of Operations, EnrollPlus
Bobbi directs EnrollPlus operations with an emphasis on outstanding service delivery and cultivation of strong client relations.
Bobbi leads her team to be advocates for their clients’ members by uncovering and addressing needs and providing tailored solutions for them.
“I am very passionate about what I do because the CareEnroll team helps save lives by empowering our clients’ members with healthcare. Every day we make a difference to someone who needs our service. Every day we care.”
Bobbi holds a BA in Organizational Leadership from Indiana State University.
Roxanne Elkins – Client Services Manager
In addition to tracking a wealth of client services, Roxanne acts as a liaison between CareEnroll’s team and clients and also manages project implementation.
As Vision’s (doing business as CareEnroll) first employee, Roxanne approaches her work with great passion. She believes that meeting and improving client needs and expectations are just the beginning.
Roxanne has an Associate degree in Business Management from Purdue University.
Dina Litke – Government Assistance Program Supervisor – Northern Region
In her role, Dina mentors, trains, and oversees the Call Center counselors whom assist hospital patients. Dina’s professional experience in healthcare over the past 15 years includes compliance regulation, operations improvement, and managing a team of dedicated Customer Service Representatives. As a licensed Indiana Navigator, Dina embraces the core values of integrity and compassion when helping patients find solutions to their insurance struggles.
Lauren Sharabi – Government Assistance Program Supervisor – Southern Region
In her role, Lauren trains, directs, and supports remote staff and develops and manages client relations. Lauren has extensive experience in international business relations after having living abroad for many years, which gives her a unique understanding of various business environments. She embodies the core values of compassion and sincerity for all those she comes in contact with. Lauren holds an MBA from the University of Indianapolis.
“In helping others, we shall help ourselves, for whatever good we give out completes the circle and comes back to us.” – Flora Edwards