SERVICES

Helping patients become covered patients.

Quality healthcare begins with enrollment in the right health plan for every member. That’s where we help.

EnrollPlus guides patients through the sometimes complex health plan enrollment process and takes a comprehensive, personalized approach that removes potential guesswork and confusion. Our attentive, experienced specialists, located at client facilities and at our Call Centers, work one-on-one with patients to uncover the plan that’s best for them—whether it be through a federal or state government program, a marketplace insurance plan or another healthcare benefit solution.

Going beyond information-gathering, we become patient advocates by answering questions, exploring options, providing follow-up support and maintaining contact with members to ensure that annual renewals are filed.

How we benefit healthcare providers:

Through our consultative approach, patient needs are uncovered and addressed quickly and efficiently, improving your satisfaction ratings and increasing patient loyalty.
Our services are integrated seamlessly into our clients’ workflows, allowing your staff to attend to other important tasks.
Because access to healthcare is widened, demand for your services is increased.
By assisting uninsured patients to find coverage, your cash flow is improved, write-offs are minimized and community health needs are better addressed.

The job you do is amazing. When one finds themselves uninsured, which is the last situation we thought we’d find ourselves in, the added financial stress on top of your illness is detrimental to the healing process. We really appreciated your pleasant demeanor and knowledge.

-Beneficiary of EnrollPlus services

Helping to ensure that members remain members.

We understand that maintaining healthcare coverage is just as important as obtaining that coverage.

ServicePlus works for both our clients and their members by
1) overseeing the entire payment process for our clients, from invoicing to processing payments and all things in between, and
2) assisting our clients’ members to ensure that they understand and honor the financial commitment of their plan.
Through our services, members can focus on their health—not on their health plan.

How we help plans save time, money and resources while maximizing member satisfaction and loyalty:

Customized solutions for invoicing, payment and follow-up are tailored to the specific needs of the health plan.
We treat your members as if they were our members. Courteous, helpful and timely follow-up from our Call Center representatives increases member satisfaction and retention.
Our team are subject-matter experts for the programs and plans we support.
Prompt attention to time-sensitive projects, special reports and audits keep your processes running smoothly.

The lady I just spoke to did an absolutely wonderful job. In less than five minutes she gave me my ID number, she helped me make my payment and she gave me my confirmation code. She did everything

-User of ServicePlus

CASE STUDIES

EnrollPlus in action.

Situation: Increasing uninsured population

A regional hospital system needed to address the trend of substantial increases in its uninsured population. Similar to many healthcare systems across the country, the hospital’s population was converting to increasingly higher deductibles—or losing coverage altogether—while simultaneously confronting demands to increase the levels of charitable care.

Solution: New enrollment program and approach

It was important to craft a solution that:
1) provided a strong return on investment (ROI),
2) was patient-friendly, and
3) reinforced the patient/provider bond.

Typically, enrollment companies take a narrow view of their role and the programs they support; often relying solely on programs with retro-active reimbursement. Our belief, and that of our client, was that if the patients’ concerns were put first, and if they were enrolled in the most suitable and productive program for their given situation, enrollees would remain loyal, satisfied patients of the facility that assisted them. Consequently, we began enrolling patients in the Healthy Indiana Plan and other programs without retro-active reimbursement, but with the best possible future benefits for the patient.

Results: Higher reimbursement and retention

We tracked the results for the subsequent 12-month benefit period in each instance of an application being submitted. More than 90% of the patients submitting an application were approved, and the expansion of the enrollment program had an 862% ROI. Patients consistently reported seeing value in the assistance, and 62% of approved patients had future encounters and retained the services of the health system over other local providers.

ServicePlus in action.

“After working to comply with the Healthy Indiana Plan requirements for three years with two different vendors, we partnered with Vision (doing business as CareEnroll) in 2010. Within a few months, we went live with a customized billing and collections process that converted data from our previous vendor for a seamless transition around payment and invoicing. The fact that we could repurpose that information and avoid starting from scratch was significant, both in time and resources. The problem-solving and ‘never give up’ approach by the team was—and continues to be—an invaluable contributor to MDwise’s success.”

– Brian Arrowood, CIO, MDwise

TESTIMONIALS

Users of EnrollPlus speak…

Kelly, we all just want you to know we are very grateful for you and all the help you gave us.

Thanks for all of your help today, you were extremely helpful. Tell your boss that he has my permission to give you a raise.

Thank you so much for your compassion and just being human. Our family appreciated your help during this difficult time.

Users of ServicePlus speak…

It’s a pleasure working with Martha on your team, she was very helpful educating me on procedures since I’m new to this.

I always get friendly people when I call your office. I really appreciate the great service I get. Sheri deserves a raise.

I just wanted you to know that I have gotten so much done with Candace today. I really appreciate the way she updated me on how things were going and helping me get my wife’s and my issues taken care of.

LEADERSHIP

Julia Woods – Chief Executive Officer (CEO)

Julia Woods believes that a company’s culture is as much a critical part of its success as its operations and, as such, launched the company’s Starfish Program, which she oversees across the business.

Through this lens, Julia works to ensure the company lives to its values in its work, strengthening the connection between what we do and how we do it with why we do it. She understands the importance and capabilities of a team that combines subject-area expertise with core values and a mission about which they are passionate. She believes it’s not only how difficult things get done … it’s also how good things get done, and it’s what makes a team great.

Julia’s deep background in education also affords her the opportunity to work closely with the company’s Training and QA teams, leveraging her teaching background with the impact those departments of the company have on its overall performance. She guides the company to ensure it is welcoming the right professionals, from a culture and skills standpoint; educating and providing staff the tools they need to succeed; and following them in their work to make sure the company is best serving its clients and their members and patients.

Julia believes when your job is helping people achieve a better life, whatever that looks like, it’s not just a profession; it’s a privilege.

She has a Bachelor of Arts degree from American University, a Master of Sciences degree from Boston University, and a Post-Baccalaureate degree from Montclair State University.

Christopher Keslin – Chief Operations Officer (COO)

Christopher Keslin, Chief Operating Officer, brings a wealth of experience and expertise to our organization. Starting his career as a technologist in the consulting industry, Christopher has successfully grown and sold multiple businesses, demonstrating his proficiency in both business development and technological innovation.

A seasoned technology executive, Christopher's expertise encompasses solution architecture, cloud computing, applied machine learning, and advanced computational modeling across various vertical markets. His strategic focus on selling and delivering technology solutions is complemented by his ability to cultivate and lead a team of experts through deliberate talent and project matching.

Christopher's specialties include geo-distributed cloud computing, applied machine learning, and complex mathematical modeling, with a particular emphasis on enterprise solutions delivered on the Microsoft platform. His extensive background and visionary approach make him an invaluable asset to our leadership team as we continue to innovate and expand our technological capabilities.

Christopher earned two Bachelor of Science degrees from Indiana University.

Phil Woods – Chief Innovation Officer (CIO)

Phil Woods, Chief Innovation Officer, offers a unique perspective that comes, in part, from a diverse background in sales and marketing, operations management, and information technology management. This rare combination provides expertise and insight that inform Phil’s approach to his work and to the company’s mission.

The company’s success at tailoring solutions for clients is due to Phil’s keen sense of identifying client needs and creating solutions that work for the client. Phil and his team work tirelessly to elevate themselves beyond vendor services; he leads his team to become trusted advisors to their clients. As a result, his forward-thinking solutions have identified and delivered financial and operational results that clients both expect and respect.

As the first director of I.T. for The McKee Group/Argent Healthcare Financial Services, Phil was responsible for many of the technologies and innovations that brought efficiency and control to the Self Pay and Eligibility Assistance programs, including the first Medicaid Eligibility Assistance outsourcing program in the State. After the sale of the McKee Group in 1999, Phil continued to lead the I.T. function for the parent company and facilitated the integration of multiple acquisitions before founding VFS and CareEnroll.

Phil received his Bachelor of Arts degree from Wabash College.

Making healthcare comprehensively accessible for all.

SERVICES

Helping patients become covered patients.

Helping to ensure that members remain members.